If you are at all unhappy or just have general comments or compliments about any area of service you have received while in our clinic, we encourage you to inform us of your complaint, compliment, or comment. We value all feedback and treat it as a chance to improve our service to you.

There are several ways in which you can provide feedback to the clinic, either;

• Verbally to reception or the practice manager;
• You could complete our compliment/Complaint/Comments form and either post it to us or hand it into reception; or
• You can write us a letter or email with your feedback.

Feedback is given to the practice manager and if necessary directors of the clinic, who then will choose the best course of action to take. We will endeavour to deal with all feedback as promptly and as fairly as we can.

Where else can I complain?

Everyone who is under the care of a health or disability service is afforded certain rights under the Code of Health and Disability Services Consumers Rights and also the Health Information Privacy Code. Brochures with this information is available within the clinic, and there is also a link to these pages on our website.

These rights provide that if you wish to make a complaint about our service, you have the option to complain to the following:

The Health and Disability Commissioner
PO Box 1791,
Auckland
0800 11 22 33

The Medical Council of New Zealand
PO Box 10509
The Terrace
Wellington, 6143
0800 286 801

Or for a matter relating to privacy:

The Privacy Commissioner
PO Box 10-094
The Terrace
Wellington, 6143
0800 803 909

If you would like support or advice in making your complaint, the Health and Disability Commission provides an advocacy service for patients.

Free phone on 0800 555 050 for more information.

Photo of the Victoria Clinic waiting room.